"Receiving this honor for the fourth year in a row is a testament to our franchisees and pharmacists providing excellent customer care," said Dan Lhota, senior vice president of development for MSI. "The continued recognition and loyalty motivates us to make our service and customer focus even better to continually raise the bar for retail pharmacies."The 2004 Wilson Pharmacy Survey results are based on responses from 17,792 pharmacy customer respondents in July 2004 who filled at least one prescription within the past year. The survey addressed 50 pharmacy issues covering the top 30 pharmacy brands in the United States.
Medicine Shoppe® Pharmacies ranked number one in customer satisfaction for fourth consecutive year
November 19, 2004
Santa Paula News
For the fourth year, Medicine Shoppe® Pharmacies have claimed top honors for overall customer satisfaction in the annual WilsonRx™ Pharmacy Survey.
For the fourth year, Medicine Shoppe® Pharmacies have claimed top honors for overall customer satisfaction in the annual WilsonRx™ Pharmacy Survey. Medicine Shoppe International, Inc. (MSI) is a wholly owned subsidiary of Cardinal Health, the leading provider of products and services supporting the health care industry.The survey, compiled each year by Wilson Health Information, America’s leading pharmacy satisfaction research firm, interviewed over 17,000 pharmacy customers about perceptions and satisfaction levels with the 30 leading pharmacies in the United States. The 2004 WilsonRx survey ranked Medicine Shoppe Pharmacies number one in 18 unique claims, such as the ability to speak with a pharmacist about questions or concerns, obtain information about medications and avoid side effects, get clear instructions and receive help with insurance problems. Medicine Shoppe Pharmacies also ranked tops in satisfaction with their treatment in three specific areas – allergies, cough and cold symptoms and low back pain."Medicine Shoppe® Pharmacists prove year after year that they are dedicated to improving the health of their customers, be it through keeping them informed, giving advice, helping with insurance or simply being kind and courteous," said Jim Wilson, president, Wilson Health Information. "For four years, pharmacy customers have placed Medicine Shoppe Pharmacies first in overall customer satisfaction, which underscores their commitment to expert, personalized care."Survey respondents also identified Medicine Shoppe Pharmacies as the pharmacy they are most likely to return to in order to fill prescriptions and the pharmacy they would most likely recommend to a friend or relative.
