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This Chase email is pretty persuasive even for those who know never to follow a link or generate contact with such messages. Aside from some obvious hints that there is something wrong with the message — notably repeated words and phases — overall it has all the information to make a recipient believe it is authentic especially as it pertains to why a customer cannot access their account. Older computer users might find language regarding failure of third parties such as your Internet service provider changing settings might ring true.
Of course the biggest tip off to being potentially being robbed of your identity — from credit cards to bank accounts — is receiving the notice and you are not a Chase customer.
“Phishing” emails are sent out by the thousands with the crooks relying on the law of averages to find the opportunity to steal.
Never reply to an email or for that matter a phone call asking for personal information. If you are worried about an account call the number on the back of your credit card or call your bank.